Administrative Aspects of Code Enforcement Practice Test

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• What does the Efficiency or Unit-Cost Ratio measure?
• Quality in a product or service is most accurately described as?
• Which practice describes asking for rather than demanding a change in behavior?
• The Civil Rights Act of 1991 revised which act?
• Which act provides for unpaid, job-protected leave for family and medical reasons?
• Which organization enforces federal laws prohibiting employment discrimination?
• An Objective is defined as which of the following?
• Which option best describes a benefit of performance measures?
• What does EEOC stand for?
• Which sign indicates no apparent nervousness?
• Which regulatory concept is used to manage orderly growth and land use in a community?
• Operating Budget describes expenditures for what?
• Does Title VII cover only intentional discrimination, only unintentional discrimination, or both?
• Which process is a one-on-one approach to teaching employees to perform their tasks more effectively?
• Which situation is an example of retaliation?
• The SOP concept is best described as?
• Which law is commonly known as Wage and Hour Law?
• What are the four components of performance measures?
• Under the Equal Pay Act, which contractors are required to implement written affirmative action plans for women and minorities?
• A Goal is best described as which of the following?
• Public records can only be destroyed in accordance with which entity?
• To maintain SOP effectiveness, which activity is included?
• Which error is caused by ratings being heavily influenced by recent events?
• Which term refers to stopping comments about the undesired behavior for a period to assess whether attention may have reinforced it?
• Which statement correctly defines a Goal?
• Public Records include which materials?
• Which error describes rating employees to avoid conflict by giving unduly favorable ratings?
• Which sign is associated with no apparent nervousness?
• Discriminatory harassment is based on which attributes?
• Which statement differentiates Public Relations from Media Relations?
• What does Strong Presence mean in a public speaking context?
• Which is not a sign of effective gesturing?
• Capital Budget is used for what?
• Which of the following is NOT listed as a component of a strategic plan?
• Which term is listed as a component of a strategic plan alongside Vision and Mission?
• Which of the following is a reason to engage in strategic planning?
• Which element specifies the degree of precision or measurement used for an objective?
• Which term describes harassment that affects parties who are not the direct target?
• What is the RMLO's primary role?
• Which item best defines Public Records?
• Which scenario best describes retaliation in the workplace?
• Which equation represents the Fund Balance Formula?
• In the 4-Step Coaching Model, which is the first step?
• What is the common means for conveying understanding of the task?
• Discrimination means any action that unlawfully or unjustly results in unequal treatment of persons or groups based on which characteristics?
• What are the four basic characteristics of voice?
• Which statement best reflects sincerity?
• KPIs are typically used to communicate performance toward what?
• In the 4-Step Coaching Model, which step involves continuing to track progress after proposing a solution?
• Which element is NOT one of the four statements of an objective?
• Which combination of mediums is listed as the most popular for how Americans get their news?
• In the SOP preparation process, which step involves issuing copies of the finalized SOP?
• Expenditures refer to what?
• Which statement best describes Third Party Harassment?
• Record retention schedules constitute what?
• What does outcomes assessment evaluate?
• Media Relations involves linkages with media personalities and resources to achieve what?
• Which budgeting method requires departments to prepare decision packages and rank them?
• What is the primary purpose of retention schedules?
• Which of the following is a component of a strategic plan?
• Which element best supports a persuasive close?
• Which type of measures focuses on day-to-day operations?
• Which statement describes sexual harassment when someone tries to trade sexual favors for career benefits?
• What are the key features of Performance Budgeting?
• Which option is NOT one of the four steps in the 4-Step Coaching Model?
• Which factor, if not persisted, can result in projects being started but not completed?
• In the 4-Step Coaching Model, which activity follows identifying a performance need and precedes monitoring?
• What is an Accounting System?
• Which component helps sort out the truly vital from the merely important?
• What is defined as a systematic process for conceptualizing and creating a desirable future for an organization?
• What does ADA stand for?
• Harassment is defined as which of the following?
• Which Florida department regulates the hauling, storage and disposal of solid and hazardous waste?
• Which items are not Public Records?
• Which description best captures an effective opening?
• Which of the following is NOT listed as a protected class in the overview?
• Which of the following is listed as a benefit of performance measures?
• RMLO stands for?
• What term expresses the equity of governmental funds (assets minus liabilities)?
• Disposition is the application of approved retention schedules to what?
• Which bias occurs when ratings on each scale are influenced by the appraiser's overall impression of the employee?
• Performance measures help relate to the organizational mission by:
• Poor planning leads to which of the following outcomes?
• What is the goal of planning in community development?
• Which would be an input example in a public service program?
• What is a Budget Document?
• Which term is defined as an action or input that contributes to the accomplishment of an objective?
• A statement of vision is defined as which of the following?
• Which management approach is used to maintain positive focus and praise employees?
• Which feature shows good voice control?
• Which term literally means to divide into zones?
• Which concept describes rating employees in the middle of the rating scale when more extreme ratings are warranted?
• Which description aligns with appropriate dress?
• Which statement best describes a Line-Item Budget?
• What term describes ratings that are unduly unfavorable?
• The Civil Rights Act of 1964 Title VII applies to employers with how many employees?
• What activity involves keeping closer-than-usual tabs on an employee's behavior and issuing more frequent reminders about the expectation?
• Which protection is included in the Civil Rights Act of 1964 Title VII for employees who raise complaints?
• Precursor Records are best described as?
• Which action expresses disapproval toward undesirable behavior?
• Are machine-readable intermediate files public records?
• Which Chapter of the Florida Statutes defines Public Records?
• Which description best defines a record series title in practice?
• The RMLO serves as contact between the agency and which program?
• Which statement best describes Skill Level?
• Which combination best describes effective overall delivery?
• Which term describes the official written plan for the annual fiscal year?
• What term describes ratings that are unduly favorable?
• Public Agency includes which entity?
• What is the purpose of budgeting?
• Which statement describes the relationship between inputs and outputs in operations?
• Which act requires paying men and women equal wages for work that requires equal skill, effort, and responsibility and is performed under similar working conditions?
• Which of the following is NOT a primary purpose of Media Relations?
• Which outcome best describes the impact of enthusiasm?
• The Pregnancy Discrimination Act prohibits discrimination on the basis of pregnancy, childbirth, or related medical conditions. Which act is this?
• What does PPBS stand for?
• What is the Golden Rule for becoming a successful manager?
• The unit-cost ratio is typically related to which of the following?
• A Standard Operating Procedure (SOP) is defined as what?
• What is the first step in preparing SOPs?
• A Mission is defined as which of the following?
• Discriminatory harassment is harassment based on protected characteristics?
• Approximately what percentage of Americans get news from multiple platforms?
• Which element demonstrates effective gestures?
• Which description best captures Zero-Based Budgeting's method?
• In progressive discipline, behaviors that are not acceptable are addressed as what type of strategy?
• Scheduling requirements are promulgated in which Chapter of the Florida Administrative Code?
• Which scenario best illustrates Hostile Environment harassment?
• Are Working Papers considered Public Records from creation to destruction?
• Outputs are defined as what?
• GINA prohibits discrimination on the basis of genetic information. Which act is this?
• Which of the following is included in Public Agency examples?
• Approximately what percentage of Americans get news from 4 to 6 platforms per day?
• Under Title VII, sexual harassment is considered a form of which discrimination?
• What is the primary objective of progressive discipline?
• Efficiency or Unit-Cost Ratio describes what?
• Which practice best demonstrates good eye contact?
• Outcomes refer to which concept?
• A Protected Class is a group named in a law as protected from discrimination. Which of the following is an example of a protected class?
• Aptitude refers to what?
• Which description best illustrates audience empathy during a presentation?
• Which statement best describes a persuasive close?
• GINA stands for Genetic Information Nondiscrimination Act. Which option correctly names this acronym?
• SWOT analysis stands for which four elements?
• Which feature characterizes Line-Item Budget compared to other formats?
• Does the State of Florida require all officers who issue citations for animal control issues to be certified by either FACA or NACA?
• Which costs are included in the actual cost of duplication?
• Which two major STATE employment laws may affect supervisors?
• Which statement about the Life Cycle is true?
• What is the ultimate goal of code compliance?
• OSA stands for which phrase?
• Performance measurement is defined as what?
• Which statement describes Program Budgeting?
• Aptitude versus Skill Level: Which statement best distinguishes them?
• Which term refers to the records and procedures used to manage financial information?
• The Americans with Disabilities Act prohibits discrimination against individuals with disabilities and requires what?
• Which practice most strongly enhances audience connection at the start?
• Which act addresses discrimination based on age in employment?
• Which statement best describes the relationship between the Civil Rights Act of 1964 and the 1991 revision?
• Public Relations is best described as the practice of creating and maintaining goodwill with which groups?
• Performance can be reduced due to factors beyond the control of the individual. This is called?
• The Life Cycle concept implies management from which starting point to which ending point?
• Record retention schedules address which values for public records?
• Which of the following categories is explicitly protected under Title VII?
• Public Records definition includes materials regardless of which aspect?
• Which of the following is a protected class example?
• What standard do courts use to assess whether conduct constitutes harassment?
• Which act would apply to a company with 100 employees regarding non-discriminatory employment practices based on race, color, or religion?
• What is zoning?
• Effectiveness is defined as which of the following?
• Revenues are best defined as:
• A vision statement should reflect which of the following?
• What is a record series title?
• Scheduling requirements are created by which agency?
• In the 4-Step Coaching Model, which is the final step?
• Efficiency is best described as which of the following?
• What term refers to a rater's estimation based on personal theory of how different types of people behave in certain situations?
• Working Papers are defined as?
• Fiscal Year is defined as:
• If clear communication about the task is lacking, what happens to performance?
• What are the two types of measures used to create KPIs?
• Who determines the record series title?
• The Age Discrimination in Employment Act addresses discrimination based on which characteristic?
• What must be understood for performance to be effective?
• Inputs are defined as what?
• Which budgeting approach links budgeting with planning and evaluation at the program level?
• What is an Appropriation?
• Which two major categories describe conditions of sexual harassment?
• In the four statements of an objective, which element identifies who will accomplish the objective?
• Custodian is defined as?
• Which of the following is a direct result of Title VII protections?
• In target budgeting, what characterizes allocations to departments or agencies?
• Which management approach involves suspending criticism for a while and actively praising the employee?
• Which of the following is NOT a component of performance measures?